Shipping policy
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood products efficiently to shorten your waiting time and ensure fast delivery.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery usually takes 7–14 business days, depending on destination country, local logistics, and customs clearance progress. For faster delivery, you may select the expedited shipping option at checkout for priority processing and faster transit.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and shipping destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or additional charges after purchase.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or local clearance fees set by your destination country’s customs authority. These charges are the recipient’s responsibility. We recommend all customers check their local import regulations and relevant policies before placing an order to avoid unexpected fees or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt high-standard, shockproof, sealed, and fresh-keeping packaging materials for all orders. Our specialized packaging effectively protects products from extrusion, damage, leakage, and temperature changes during long-distance transportation.
For high-value orders, we offer optional shipping insurance available at checkout, providing extra protection and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package upon delivery. If you find package damage, leakage, severe deformation, or abnormal conditions, please take clear photos and refuse to sign for the package, then contact our support team immediately.
If you find any product quality issues or defects after receiving and signing for the order, please contact us within 48 hours of delivery with detailed photos and evidence. We will verify the case promptly and arrange reasonable solutions including return, exchange, or compensation according to the actual situation.
7. Customer Service & Logistics Assistance
Our customer support team is always ready to assist you with any questions regarding order processing, shipping status, tracking information, customs clearance, and after-sales issues. Feel free to contact us anytime for professional and timely guidance.
Thank you for shopping with JOEL LUCAS. We continuously optimize our logistics system and packaging standards to provide every global customer with a faster, safer, and more reliable seafood shopping experience.